Terms & Conditions
Initital Payment, Fees and Cancellation Charges
An initial deposit payment of £100 of your total booking fee is required to secure your booking. This can be paid automatically through our online booking system, or your event date can be reserved for 5 days over the phone until we recieve payment by cheque or BACS. The deposit you pay to secure your event is non-refundable 30 days leading up the event, and reflects the work we put into events prior to attending, and the bookings we will have missed be securing your date for you.
All cancellations must be made by contacting us via email at firstname.lastname@example.org or by calling 02082438669. Once your event has been cancelled, your event date will immediately be available for other people to book. *Please note all refunds of monies paid will incur a fee to cover the transaction costs set in place by our 3rd party payment providers.
- Cancellation 30 days or more before the event – refund of the full amount of the initial payment and/or other monies paid excluding transaction fees*.
- Cancellation between 30 – 14 days of the event – refund of any monies paid, excluding the £100 deposit and transaction fees*.
- Cancellation within 14 days of the event – refund of only 50% of the full booking cost excluding transaction fees*. At this point, it is usually too late for us to get another booking, and so we have lost out.
- Cancellation once event has started are non refundable.
Full payment is required at least 14 days before your event. An invoice will be generated and e-mailed to you.
Venue, Access and Location
It is your responsibility to ensure you have provided the venues contact information, address, name, and postcode for our attendants to find you. We also require that the venue allows reasonable access for loading, and suitable parking once the booth and equipment have been unloaded. If parking for loading is restricted you will be liable for any fines that occur as a result and or time used seeking a suitable location. We cannot be held responsible for any errors or delays resulting from incorrect or missing address details.
Events beyond our Control
Live Shot Uk Ltd cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to, severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfill your hire due to events beyond our control, we will contact you or the venue as soon as possible. In these instances, our liability will be limited to the refunding all of monies paid.
Set-up of Services
We will arrive to set up approximately 60 minutes before the hire period is due to commence. If you require the booth to be set up earlier an idle time charge applies.
It is your responsibility to ensure that the venue has agreed for us to be in attendance at their venue and at the agreed time. This also includes ensuring that there is access to enter the venue and enough space with a power socket within 5 meters of where the services are to be. If there is insufficient space for us to set up you will still be charged the full hire amount.
It is your responsibility to inform us of any circumstances that may make setting up take longer, these may include but are not exhaustive to; going upstairs, a long distance from unloading area to set-up area, restricted access. If we are not aware of these and the set-up takes longer than normal your hire period may be intruded into.
The hire period will be for a set period, typically three hours, but as specified in the booking form and as agreed by both parties before. In addition, this will cover the 60 – 90 minute setup time and 30-minute pack downtime.
Use will commence at the agreed time and finish at the agreed time in the booking form unless due to technical difficulties on our behalf when we provide the service for the set period once rectified.
If your event simply starts late or runs late, our period of hire will still be for the agreed period and times unless we agree to provide additional hours as per our additions.
Live Shot Uk Ltd reserves the right to use photos taken for marketing and advertising purposes.
No Liability is accepted for:
1. Loss of or damage to property belonging to or traveling with the members of any group. For example watches, jewelry, cameras or clothing.
2. Personal injury or death of any participants however caused unless by proven negligence of Live Shot Uk Ltd.
Termination of Hire
Live Shot Uk Ltd will not tolerate any abuse or threatening behavior to our employees. If this occurs Live Shot Uk Ltd retains the right to terminate the hire, with no refund payable for hire time that has been cut short. We are providing a service to you , our staff should be treated with the respect they deserve.
Live Shot Uk Ltd also retain the right to terminate a hire if they feel that any equipment or property belonging to Live Shot Uk Ltd is in danger of being damaged or has been damaged due to unruly behavior from you. We also reserve the right to refuse guests to participate in the activities if we feel they are too unruly.
In any instances where we feel there is a need to terminate the hire we will attempt to speak with you or the hosting venue first, if possible to try to resolve the matter before termination.
You will be fully responsible for any damages caused by you or any other attendees at the event to the booth or booth equipment howsoever caused, with the sole exclusion of Live Shot Uk Ltd staff.
In the event of any damages caused by those present to property or equipment in use by Live Shot Uk Ltd, you will be charged the full replacement cost and are liable to cost involved in the termination of future events due to sourcing replacements.
Any damages must be reported to a member of Live Shot Uk Ltd staff immediately.